Privacy Policy

Welcome to Charlotte Custom Saunas

Charlotte Custom Saunas is a brand operated by Ray Global. Your privacy is important to us. We take the protection of your personal information seriously and are committed to handling it responsibly. This Privacy Policy explains what information we collect, how it is used, and the measures we take to keep it secure.

By accessing or using our website, you agree to the practices described in this policy.

1. Information We May Collect

When you choose to contact Charlotte Custom Saunas, we may collect the following information you voluntarily provide:

Name – Used to address you properly and respond to your requests.

Phone Number and Email Address – Used to communicate about consultations, estimates, scheduling, and project updates.

We only collect information that you intentionally submit through contact forms, quote requests, or direct communication. We do not automatically gather personal data, nor do we track individual visitors through cookies.

2. How Your Information Is Used

Your information is used strictly to support your inquiry and deliver requested services. Common uses include:

Responding to questions and preparing accurate estimates

Scheduling consultations and coordinating sauna installations

Confirming materials, timelines, and project details

Improving website performance and internal operations

We do not sell, lease, or share your personal information for marketing or advertising purposes.

In limited cases, relevant details may be shared with trusted professionals involved in your sauna project, solely to complete the services you have requested.

Text Messaging:
If you provide a mobile number, we may send SMS messages related to your inquiry or project. Standard carrier rates may apply. You may opt out at any time by replying STOP. Your text message data is never shared outside our organization.

3. Your Consent

By submitting your information through forms on charlottecustomsaunas.com, or by contacting us via phone or email, you consent to the collection and use of your information as outlined in this Privacy Policy.

If you prefer not to submit information online, you may contact us directly at (704) 741-4838.

4. Your Rights & Data Choices

You have the right to manage how your information is used. At any time, you may:

Opt out of phone, email, or text communications

Request that your information be removed from our records

Ask to review or update the details we have on file

To make a privacy-related request:
📞 Call: (704) 741-4838
🌐 Contact Form: http://charlottecustomsaunas.com/contact

We handle all requests promptly and with care.

5. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page. Continued use of the website after changes are published constitutes acceptance of the revised policy.

6. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Charlotte Custom Saunas
📍 Serving Charlotte & Surrounding Communities
🌐 http://charlottecustomsaunas.com
📞 (704) 741-4838